Ensure you have the proper governance and technical setup of the way you manage and deliver your services
No matter if you are a service provider or a service consumer you need to know if you have received or delivered the services agreed in the contract. A vital part is knowing if you live up to or receive services according to the metrics formulated in the contract. While this can be simple for things like time to resolve cases, we usually see that larger organization have developed complex service agreements (SLA's) that are difficult to interpret and calculate.
Let us help you translate the contract into actual measures that are automatically calculated. This will free you from the spreadsheets you are most likely using today, and free up time to valuable work.