Ensure you have the proper governance and technical setup of the way you manage and deliver your services
We offer consultancy services centered around the strategic development, implementation and management of IT services and processes. With a background in both the process and operational side of IT we can help you with how to tie Performance Management into the management of IT service.
Trying to implement a service strategy without being able to measure on your services and the outcomes they support, is like driving blind into unknown territory. Let us help guide you into the direction you would like to go.
Our services are focused on:
- Service Portfolio Implementation
- Service Catalog Design
- Service Agreement Development and Translation
Building a Service Catalog is only one part of working strategically with service development, but it is nonetheless often where most organisations start when they move beyond Incident, Problem and Change Management. Contact us to get guidance on how you can get started with a practical strategic approach to developing your IT service portfolio.
For more information on Venzo Analytics expertise in working with Service Strategy, please read the whitepaper, "Building a Service Portfolio" co-authored by Niels Skytte, Head Architect at Venzo Analytics. The paper was written in collaboration with itSMF Denmark and the Danish IT company NNIT and was presented for the global itSMF forum in October 2016 where it has received much praise. The paper provides IT organizations with practical tips on how to get started on creating a Service Catalogue and Service Portfolio. Please use the link beneath to access the whitepaper.